Thank you for visiting and shopping at www.mypetkiosk.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates*
Shipping is always FREE in USA. Shipping charges for order outside the USA will be calculated and displayed at checkout.
Shipping time: 7 -20 business days.
Delivery delays can occasionally occur. *We do not guarantee shipping times.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
If you receive damaged merchandise, please inform as by using the contagct page. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.